Privacy Policy

At S+C Kids, we are committed to protecting the privacy and confidentiality of your personal and health information. This privacy policy outlines how we collect, use, disclose, and manage your information in accordance with the guidelines set forth in the “Guide to Health Privacy” by the Australian Government.

1. Collection of Information:

We collect personal and health information relevant to the services we provide. This information may include but is not limited to:

  • Personal details (name, address, contact information)
  • Health history and medical information
  • NDIS-related information
  • Consent forms and assessments

2. Use of Information:

The information collected is used for the purpose of:

  • Providing healthcare services under the NDIS program
  • Ensuring the quality and safety of care
  • Meeting regulatory and legal requirements
  • Communication and coordination of services
  • Billing and payment purposes

3. Disclosure of Information:

We may disclose your information to:

  • Healthcare professionals directly involved in your care
  • NDIS-related agencies and organisations
  • Regulatory authorities as required by law
  • Third-party service providers engaged in support of our services (e.g., IT services)

4. Security:

We take reasonable steps to protect your personal and health information from unauthorised access, misuse, or disclosure. This includes secure storage, controlled access, and encryption of sensitive data.

5. Access and Correction:

You have the right to access and correct your personal information held by us. If you wish to access or correct your information, please contact our Privacy Officer.

6. Consent:

By engaging our services, you consent to the collection, use, and disclosure of your personal and health information in accordance with this policy.

7. Complaints:

If you have concerns about how your information is being handled, please contact our Privacy Officer. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

8. Updates:

This policy may be updated from time to time. The latest version will be available on our website or upon request.

Contact Details

Privacy Officer: Jo Jackson
Phone: 07 5648 0483
Address: Unit 2/ 71- 73 Wharf Street Tweed Heads NSW 2485

For further information please refer to the OAIC’s guide to health privacy.